Security Control Room Officer

Allied Universal are currently recruiting for a Security Incident Analyst for a prestigious client's Alarm Monitoring and Response Centre.

Benefits

• 5.6 weeks paid holiday (8 of these days will be in lieu of bank holidays - subject to shift pattern and accrual)
• Workplace pension scheme
• Life assurance benefit
• Financial support for SIA Licence & renewal
• Contributory Healthcare Scheme & Eyecare vouchers
• Employee Discount Schemes
• Progression, training & development opportunities
• Refer a friend scheme

The role is to ensure the effective day to day support of GSOC Supervisors in the management of incidents within the EMEA region, inclusive, but not exhaustive of; building incidents at client's sites, natural disasters, high profile incidents including terrorist attacks, major disasters and protests.

Key Responsibilities:

• To work as part of a 24/7/365 team in the London based European, Middle East and Africa (EMEA) GSOC, supporting the GSOC Supervisors.
• To follow procedures and support the GSOC supervisor with any events and incidents that may have the potential to impact client locations and business travellers across the Region

• Support the daily management of the GSOC by completing routine reports and business support tasks as required.
• Manage the First Aid process, providing reports to the business when required.
• Monitor and administration of travel security operations in accordance with procedures; including traveller tracking and assisting and advising international travellers on security issues.
• Respond to relevant alarm activity to ensure that core business continues. Activate escalation response where the impact is judged to affect that business utilising appropriate contacts within the business.
• Maintaining and updating Crisis Management capabilities and systems as directed by the GSOC management team.

This role will require you to work on a 4 on 4 off rotation, which will include days, nights, and weekends.

Requirements

You will require a Valid SIA CCTV Licence

• The ability to work accurately whilst under pressure.
• The candidate must possess good judgement skills and be able to priorities conflicting demand.
• Good written and verbal communication skills with a high attention to detail.
• Ability to collaborate with high-performing teams and individuals throughout the firm to accomplish common goals.
• Must be computer literate, able to use Microsoft applications.
• Ability and willingness to learn new skills and procedures.

Join Allied Universal and you can also enjoy real career progression with a large international company - as the world’s leading provider of security solutions, we offer loads of training and support. You’ll be in safe hands from our induction and on-site training to regular reviews and welfare checks with our managers.