Customer Support Advisor

We are looking for a someone to join our Support team as First Line Customer Support, helping to resolve our customers queries about the system. So, this isn't a care job but we promise this isn't your normal IT job either. We need someone who is passionate in helping people who deliver care and is enthusiastic about technology and innovation. We will be relying on your compassion for users who are not familiar with technology combined with your problem-solving nature to help our customers and make a difference every day.
As the first line of support for our customers, you will be responsible for handling live chat support, as well as answering support tickets and telephone enquiries. This role is a hybrid-based role, currently 2 days in the office and 3 days at home.
What you’ll do:

• Handling support queries via live chat
• Handling telephone enquiries
• Answering support tickets
• Completing all assigned tasks in line with agreed KPIs

What you’ll bring:

• Great communication skills (verbal & written)
• Passion for helping others; with empathy for customers who do not use technology
• Computer literate with the ability to investigate how something works
• Quick thinker who can solve problems & remain calm when under pressure
• Ability to multitask & prioritise workload
• An interest in technology & using it to make people’s lives easier
• Knowledge or experience of the Care industry would be an advantage but not essential

What we offer:

• Hybrid working – this role will be partly based in our office in Guildford and from home
• The opportunity to work for a company who are making a real difference to the care sector through the use of innovative technology
• Base salary of £25,000
• Bonus scheme
• 25 days holiday
• Net zero pension scheme
• Monthly company social events
• Regular in person company meetings
• Additional perks including; cycle to work scheme, staff discounts portal and Employee Assistance Programme

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Job Type: Full-time

Salary: £25,000.00 per year