Ecommerce Expert
Ekm Systems ↗To help EKM grow by providing the best possible experience to attract, maintain and retain our Enterprise level customers. You will be joining an experienced team and this role calls for a passionate customer advocate who is able to communicate with customers at all levels. You will provide advice and technical support on both EKM and general eCommerce queries.
- Operate as the lead point of contact for any and all matters specific to our Established Tier customers.
- Build and maintain strong, long-lasting customer relationships.
- Develop a trusted advisor relationship with key Established Tier customers, advising on all matters EKM and eCommerce related.
- Keep up to date with any trends / best practises relating to eCommerce, including SEO, Google Analytics, Heat Mapping, Web Design and Conversion Optimisation in order to provide advice to customers.
- Conduct outbound calls to customers whose accounts have been identified as at risk to retain their business.
- Conduct outbound proactive calls to every assigned customer detailing key performance statistics and areas for improvement.
- Ensure the timely and successful delivery / implementation of any actions / releases according to our business and customers needs.
- Help promote and enhance the image of the Company by providing an excellent customer experience.
- A good working knowledge of eCommerce and the internet is essential.
- Excellent verbal and written communication skills are essential.
- Experience of probing questioning and influencing / sales skills are an advantage.
- Proven account management or other relevant experience is an advantage.
- Proven ability to manage multiple accounts at a time while paying strict attention to detail is an advantage.
- A good working knowledge of eCommerce tools and best practises is an advantage, for example Marketing, Google Analytics, SEO & Web Design.
- Upto 25 Holiday Days + Bank Holidays + Never work your birthday
- Flexi time - Flexible start and finish times plus earn extra holiday days
- Free snacks and drinks
- Free onsite gym
- Our very own 3 story slide, yes a slide!
- Great Pension - 5% contributions
- Relaxed environment
- Free parking
- Free Spotify account
- Lots of regular social events
- North west's coolest office
Picture working for a tech giant like Google or Apple… relaxed dress code, free tea & coffee, lots of company trips and a real campus feel to your workplace. Silicon Valley might be a few thousand miles away, but ekm.com was born and bred in sunny Lancashire.
With an open approach to managing people and a strong emphasis on knowledge share, ekm.com’s success comes from its staff, the ideas they generate and the amazing results they bring.
Check out all the main EKM perks and benefits