Content Officer - Web and Digital

About us

At Hillingdon we’re proud of our commitment of ‘Putting our residents first’, ensuring they’re at the heart of everything we do! We want to attract talented individuals like yourself who share our aspirations for the borough and can support us to deliver exceptional services for Hillingdon.

With an ambitious strategy we pride ourselves on delivering services that improve the lives of all our residents, businesses, and partners. Embarking on a journey of continuous improvement, we’ve set an agenda to ensure the provision of; safer communities, a thriving local economy, a greener more sustainable environment, whilst increasing our digital capabilities.

Working at London’s second largest borough can be tough, particularly with government reforms, budget restrictions, and political attention – but it’s enough to keep us busy and ensures no two days are the same!

What does a Web & Digital Content Officer do at Hillingdon?

The Web & Digital Content Officer, takes responsibility for curating engaging digital and online content, whilst enhancing user experience, and actively contributing to the wider digital transformation across our council services.

Accountable for the day-to-day management, ownership and development of the council’s digital communications, the Content Officer utilises their CMS (Content Management System) skills to identify opportunities to innovate the council's SharePoint intranet.

Reporting into the Media, Campaigns and Digital Manager, the Content Officer collaborates with a wide variety of internal and external stakeholders, including Council officers, residents, local businesses, and partners building effective communication channels.

Key responsibilities include:

• Audit, review, and edit existing content to ensure information is accurate and up-to-date.
• Manage and deliver vital digital communication tools and resources, including online forms, surveys and electronic newsletters
• Ensure the Council's website is current, engaging and user-friendly for residents
  and other users, and information is easily accessible and readily identifiable to
  search engines using a variety of search techniques.
• Improve online access to Council services by identifying and developing more on-
  line interactions for residents through the effective delivery of public service portals.

About you

Evidencing a significant experience of producing innovative and engaging website and digital content, including social media, you'll have expert knowledge of content management systems, with the ability to analyse and interpret key data insights.

Able to demonstrate your skills in writing accurate, consistent and high-quality copy, and editing, you'll have expert communication skills both written and verbal, with the ability to present information to a wide audience at various levels.

To be considered for this role, you must be able to evidence the following within your application:

• Expert knowledge of Content Management Systems
• Strong written and verbal communication skills
• Managing online content for large organisation within a corporate communications team
• Creative web design skills, and knowledge of relevant software

Please note: Candidates will only be considered for shortlisting if it's clear from the application that all of the essential criteria have been evidenced at a minimum.

For an informal discussion or further information about this role, please contact Neelum (nbains@hillingdon.gov.uk).

What we offer

We offer a range of Company benefits. These vary according to the business area and role but may include:

• Free parking (4 days a week) if based at the Civic Centre
• Generous holiday entitlement: a minimum 26 days a year (plus bank holidays), rising to 29 days after five years' service. For more senior positions holiday entitlements can rise to a maximum of 37 days
• Career breaks
• Electric car leasing scheme
• Season ticket loan
• Access to a wide range of training and courses
• Payment of professional fees where these are required
• Discounts at council-owned leisure centres and swimming pools at Hillingdon
• Cycle purchase scheme
• 30% discount on green fees at council-owned golf courses
• Plus hundreds of discounts available at supermarkets, restaurants, theatres and more!

Additional information

We are committed to safeguarding and promoting the welfare of children, young people and vulnerable adults. Applicants should be aware that the post will only be offered to successful candidates subject to an Enhanced DBS check as well as other employment clearances.

Due to an expected high volume of applications, we could close this role early, we therefore recommend you apply as soon as possible to avoid disappointment.